If you require replacements for liners or parts, please visit Replacement parts where you can select which item you would like replaced.
We stand behind our products. Our quality control team follows a specific testing protocol in order to ensure that the products we sell are top quality. Rarely, a product may slip through that is defective. In the event that your product is defective, we will replace it free of charge under our Limited Lifetime Warranty. Please visit Defective products to make your claim.
Please take a moment to register your purchase online. Please visit Warranty registration where you can register your product.
If you wish to provide any feedback regarding Arctic Zone®, please enter your comments in the box below:
Consumer product inquiries
Please contact Customer service:
1-888-413-2665, select option “2”.
service@ca-innovations.com
Retail inquiries
Please contact Sales Support:
1-888-413-2665, press “0” and request Sales Support.
sales@ca-innovations.com
Promotional products (ASI)
Please contact our ASI department:
1-888-413-2665, select option “3”.
adspec@ca-innovations.com
Alternatively you may contact us in writing at the following address:
Arctic Zone® Inc.
36 Dufflaw Road
Toronto, ON M6A 2W1
CANADA
Arctic Zone® manufactures Columbia diaper bags and hydration products. If you require assistance regarding other Columbia products (i.e. clothing, outerwear, etc.), please contact them directly at the following numbers:
Columbia Sportswear Canada: 1-800-547-8066
Columbia Sportswear U.S: 1-800-265-7067
If you have any further questions, please do not hesitate to contact us toll free at 1-888-413-2665, select option “2” and one of our Customer Service Representatives will be happy to assist you. Alternatively, please refer to FAQ’s.
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